A digital concierge is an AI assistant that welcomes, informs and helps your guests on every channel — WhatsApp, website, OTAs, email and phone — without keeping anyone waiting. Hotea, the digital concierge by Plutonios, replies in under 2 seconds, in 130+ languages, 24/7, managing the entire guest journey from pre-stay to post-stay.
It's not a scripted chatbot: Hotea understands the request, sends quotes, suggests upgrades and experiences, and hands the conversation to your team only when it really matters — so the front desk works only on what counts.
A digital concierge is the AI evolution of the traditional hotel concierge: instead of a staff member available only at the desk during opening hours, it's a virtual assistant that responds instantly across every channel guests already use.
It handles information requests, manages bookings and quotes, recommends restaurants and local experiences, reminds guests about check-in and collects reviews after the stay — automatically and personally.
Classic chatbots follow rigid decision trees: the moment a guest goes off-script, they break. An AI-based digital concierge understands natural language, keeps conversation context and answers even questions it was never explicitly programmed for.
Hotea knows your property's data — services, hours, rates, rules, nearby attractions — and uses it to give concrete, not generic, answers. When a request needs a human, it hands it to the team with a ready-made summary.
The value of a digital concierge isn't just answering: it's guiding the guest through every stage, turning each conversation into an opportunity for service and revenue.
Hotea by Plutonios is an AI guest platform built for hospitality: it answers guests in under 2 seconds on WhatsApp, website, OTAs, email and phone, in 130+ languages, 24/7. It suits hotels, hotel chains, B&Bs, property managers and hostels, with team-led onboarding and pricing from €7 per room per month.
A traditional chatbot only answers predefined questions with canned replies. An AI digital concierge understands natural language, keeps context, knows the property's data and manages the entire stay — from quotes to upselling to reviews — escalating to staff only when needed.
Hotea responds on WhatsApp, website widget, in-room QR codes, OTAs such as Booking.com and Airbnb, email and an AI phone line. All conversations flow into one unified inbox for the team.
No — it lightens their load. Hotea autonomously handles up to 90% of repetitive requests, freeing staff from low-value tasks. Complex requests are passed to the team with a summary, so people focus on real hospitality.
Plutonios plans start at €7 per room per month (Basic, including AI Assistant, unlimited WhatsApp and inbox). There are no activation fees and onboarding is handled by the Plutonios team.
Activate Plutonios in 24 hours. Setup included, PMS integration included.