The guest platform
for
Hotels
Hotea is the AI front-office that responds to your guests in seconds, on every channel, in every language, 24/7. It sends quotes, sells rooms, recommends experiences. Without your staff lifting a finger.
Setup in 24h · PMS integration included · Dedicated support
Managing guests is still too manual
Every day your team loses hours on WhatsApp, email and OTAs, while revenue opportunities go unnoticed.
Fragmented communications
WhatsApp, email, Booking.com, phone: every request arrives from a different place and nobody has the full picture.
Slow responses = lost bookings
40% of drop-offs happen in the 10 minutes after first contact. Your team isn't always available.
Uncaptured ancillary revenue
Late check-out, upgrades, experiences: every stay generates opportunities that without automation are missed.
No visibility on the guest
You don't know who your guests are, what convinced them to book, or what they want. The PMS isn't enough.
From the booking to departure, without interruptions
Plutonios covers every moment of the guest relationship
Before check-in
- Responds in <2s on WhatsApp & web
- Personalised quotes with room availability
- Closes direct bookings
- Upsell before arrival
On arrival
- Personalised welcome message
- Info on services & spaces
- Room upgrade offer
- QR code in room to continue on WhatsApp
During the stay
- Concierge 24/7 in 130+ languages
- Restaurants & experiences tailored to interests
- Late check-out & extra services
- All via WhatsApp or web
After checkout
- Automatic review request
- Return offer at 30 days
- Guest interest profiling
- Loyalty without manual effort
Five modules. One platform.
Plutonios is not a chatbot. It's the infrastructure that connects every guest touchpoint with your property. Click each module to learn more.
Hotea, Your AI assistant
Hotea is the AI-based intelligent assistant who handles the guest's relashionship. Hotea responds on every channel, in 130+ languages, in under 2 seconds. It talks, helps, advises, and executes the automations and upsell rules you've set up in the backoffice.
Hotea
Online · Pre-stay
15–17 marzo · 2 adulti
✓ Disponibile
Unified Inbox
All conversations in one multi-user hub. The team steps in where needed, Plutonios handles the rest.
Automations
End-to-end workflows for every phase of the stay. Zero manual configuration, always consistent experience.
Automatic Upselling
Upgrades, experiences and ancillaries proposed at the right time, to the right guest - without team effort.
Guest Analytics
Interest profile, engagement KPIs, ancillary revenue tracked in real time for each property.
Connects to your PMS in minutes
Plutonios syncs availability, rates and guest data in real time. No manual configuration.
Bookings, guest data, availability and rates — fully synced via official API.
Availability and rates updated in real time.
What properties using Plutonios say
Plutonios completely transformed our customer service, increasing the speed of handling guest requests and enabling timely updates and changes. Useful and fast service!
Our team saves 15 hours a week. Guests receive personalised and immediate responses. We intercept and satisfy requests more efficiently, increasing satisfaction and extra service sales.
It's a valuable ally for our hotel. The ability to respond across multiple channels and anticipate guest needs has significantly improved their experience and allowed us to increase additional service sales.
A plan for every property
Price adapts to the number of rooms and properties. No activation fee, no surprises.
- ✓Hotea - AI Assistant
- ✓Unlimited WhatsApp chats
- ✓In-room QR code
- ✓130+ supported languages
- ✓Centralised Inbox
- ✓Everything in Basic
- +Email channel
- +AI phone line
- +Analytics & Insights
- ✓Everything in Pro
- +PMS integration
- +Guest Analytics
- +Inbox AI Review
- +24/7 Support
- ✓Everything in Premium
- +Automatic upselling
- +Automations & Workflows
- +Automatic cross-selling
No activation fee · For chains and multi-property portfolios contact us
Who's behind Plutonios
An innovative startup founded by people who know hospitality from the inside — on the tech side and at the front desk.
Former IBM and AI-based distributed systems researchers with hospitality experience
Ex-Travel Platform Engineer with front-desk hotel operations experience
Everything you want to know
Ready to put the guest at the centre?
Activate Plutonios in 24 hours. Setup included, PMS integration included.