Instant answers. Less workload for staff. Happier guests.

Hoty, The Experiential AI Assistant at your customer service

We speed up and improve customer service for Hotels, Restaurants, Campsites, and Every Business through AI.

90% Faster
30% More Conversions
More Loyal Customers


Every conversation is not just an answer but also targeted personalization that increases customer loyalty and satisfaction!

pianob
turismiai
italyfamily
bocconib4i
moomhotel
pianob
turismiai
italyfamily
bocconib4i
moomhotel
pianob
turismiai
italyfamily
bocconib4i
moomhotel

The Problem Facing Hospitality Businesses Today

Every day you face these challenges impacting your business. But don't worry, we have the perfect solution for you.

Too Many Requests via WhatsApp, Email, and Website

Handling a high volume of requests from multiple channels can overwhelm your team, leading to inefficiencies and staff stress.

Slow Responses = Lost Bookings

Modern customers expect immediate responses. Delays in replies can lead potential guests to choose competitors, resulting in significant revenue losses.

Challenges in Personalization

Every guest has unique needs, but manually personalizing each response takes time and resources, often leading to generic and unsatisfactory customer experiences.

Benefit from Our Solution: Hoty

Hoty: the intelligent virtual assistant that revolutionizes how your business handles requests

Responds 24/7 across all channels in all languages

Our virtual assistant is always active, handling requests via WhatsApp, email, and website in any language, ensuring no customer is left waiting.

Reduces staff time spent on requests by 90%

By automating routine responses, it frees your team to focus on value-added tasks, improving overall operational efficiency.

Turns conversations into direct bookings

Intelligently guides conversations towards conversions, increasing direct bookings and reducing reliance on third-party platforms.

Personalized responses based on guest interests

Intelligently guides conversations towards conversions, increasing direct bookings and reducing reliance on third-party platforms.

Hoty: Our Assistant

Our AI creates visual experiences, shows the best availability and prices, and boosts conversions by 30%.

Integration with PMS and Booking

Integrates with all PMS and Booking Systems on the market

Visual Experiences

Videos, maps, and a set of interactive content that engage all five senses to make the experience unforgettable

Across All Your Channels

We automate all your channels, including WhatsApp, website, and more

Smart Personalization

Tailored responses based on guest needs

Dashboard Intelligence

Powerful analytics give you full control and help maximize revenue across all your business locations.

In-Depth Insights

Provides key metrics such as active chats, quotes issued, and time saved to evaluate platform effectiveness.

Hybrid AI-Human Chats

Allows the receptionist or team to take control of chats to respond directly and/or resolve more complex and sensitive queries.

Multi-Location Management

Centralized control for chains, franchises, and multi-location businesses with unified branding

True Customization

Customize the AI assistant with colors, logos, header images, and a unique name to reflect your brand identity.

Plutonios Backoffice Dashboard - Gestione completa clienti e preventivi con analytics avanzate

Solutions for Every Business Type

Scalable plans designed for hotels, restaurants, campsites, and any business with customer interactions. All plans include our unique approach.

Most Popular

Virtual Assistant Pro

€99/month

billed annually, excl. VAT

Included in plan

  • Welcome your guests 24/7 with a digital assistant that speaks like you.
  • Offer a tailored experience: the widget reflects your hotel’s style and atmosphere.
  • A concierge that knows your story and always knows what to say to your clients.
  • Turn WhatsApp into the simplest, most natural channel for receiving direct bookings.
  • Monitor everything in a single dashboard and step in whenever you want, maximizing conversions and revenue.

For Enterprise

Included in plan

  • Quote generation system based on your fixed price list
  • AI customized to your industry to guarantee you a unique competitive advantage.
  • Advanced insights and reporting for fast, growth-driven decisions.
  • Scalable multi-location management, designed for growing networks and chains.
  • Unlimited API integrations to connect and enhance your digital ecosystems.
  • An exclusive support team, always by your side as a strategic partner.

Frequently Asked Questions

Get answers to common questions about our AI assistant platform for hotels.